Servers at restaurants often run into problems that require them to ask their managers for help. When managers are overwhelmed with a lot of questions, it becomes difficult for them to do their job well. This Scenario-Based eLearning module was created to train servers in the skills they need to be more independent when solving customer service issues. The project was self-initiated. I interviewed a Subject Matter Expert (SME), a person who owns and operates a restaurant, to get sufficient background to create the course.